This Privacy Notice governs the manner in which LOVE IT AGAIN (the “Company,” or “we”) collects, uses, maintains, and discloses information (including personal information) collected from users (each, a “User” or “you”) of our website located at www.loveitagain.co.za (“Website”).

By using the Website, or otherwise providing us with information, you consent to our collection, storage, use and disclosure of your personal information and other information as described in this Privacy Notice. If we are not able to collect, store, use, and disclose information about you as set out in this Privacy Notice, we may not be able to provide you with access to the Website or Services.

Changes to this Privacy Notice

LOVE IT AGAIN HAS THE DISCRETION TO UPDATE THIS PRIVACY NOTICE AT ANY TIME. WHEN WE DO, WE WILL REVISE THE UPDATED DATE OF THIS PAGE. WE ENCOURAGE USERS TO FREQUENTLY CHECK THIS PAGE FOR ANY CHANGES TO STAY INFORMED ABOUT HOW WE ARE HELPING TO PROTECT THE PERSONAL INFORMATION WE COLLECT. YOU ACKNOWLEDGE AND AGREE THAT IT IS YOUR RESPONSIBILITY TO REVIEW THIS PRIVACY NOTICE PERIODICALLY AND BECOME AWARE OF MODIFICATIONS.

INFORMATION WE COLLECT

 Personal information

We may collect personal information from Users in a variety of ways, including, but not limited to, when Users visit our Website or register on the Website, place an order, or list an item for sale. Users may be asked for, as appropriate, name, email address, mailing address, and phone number. Users may, however, visit our Website anonymously. We will collect personal information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personal information, but it may prevent them from engaging in certain Website related activities.

LOVE IT AGAIN is located in South Africa, and when you use our Website we collect, use and store your information in South Africa. Your personal information will be subject to laws of South Africa.

Non-personal information

We may collect non-personal information about Users whenever they interact with our Website. Non-personal information may include, but is not limited to, the browser name, the type of computer or device, and the technical information about Users’ means of connection to our Website, such as the operating system, the Internet service providers utilised, mobile network information, and other similar information.

Web browser cookies

Our Website may use “cookies” to enhance User experience. Users’ web browsers place cookies on their hard drive for record-keeping purposes and sometimes to track information about them. Users may choose to set their web browser to refuse cookies or to alert them when cookies are being sent. If they do so, we note that some parts of the Website may not function properly.

Vendor Performance Information

We may use personal information to measure performance of Vendors.

HOW WE USE INFORMATION COLLECTED

In general, the personal information we collect is used for the primary purposes for which it was collected, including:

To deliver our Services to you

LOVE IT AGAIN may use User’s personal information to deliver the Services and any other goods, services, or information that you request from LOVE IT AGAIN or any other user of the LOVE IT AGAIN Website.

To prevent, detect, and mitigate illegal activities

LOVE IT AGAIN may use User’s personal information to prevent, detect, and mitigate fraudulent, counterfeit, or illegal activities.

To provide or improve customer service

We may use personal information to help us respond to your customer service requests and support needs more efficiently.

To personalise user experience

We may use personal information in the aggregate to understand how our Users as a group use our Services and resources provided on our Website.

To improve our Website

We may use personal information obtained from feedback you provide to improve our products and services.

To process payments

We may use personal information obtained when placing an order to provide service to that order. We only share this personal information with third-party payment providers, including PayFast, to the extent necessary to provide the service.

To run a promotion, contest, survey, or other Website feature

We may use personal information to send information that Users have agreed to receive about topics we think will be of interest to them.

To send periodic emails

We may use personal information such as email addresses to send Users information and updates pertaining to their order. A User’s email address may also be used to respond to their inquiries, questions, and/or other requests. If a User agrees to be on our mailing lists, they will receive emails that may include company news, updates, related product or service information, etc.

Unsubscribe/Opt-out

If at any time the User would like to unsubscribe from receiving future promotion, content, survey, feature, or other marketing information or emails, we include detailed unsubscribe instructions at the bottom of each email. You may not, however, unsubscribe from emails about your account status or order status.

Other uses

We may also use your personal information for a secondary purpose that is related to a purpose for which we collected it, where you would reasonably expect us to use your personal information for that secondary purpose.

HOW WE PROTECT YOUR INFORMATION

 We adopt appropriate data collection, storage and processing practices, and security measures that are designed to protect against unauthorised access, alteration, disclosure, or destruction of your personal information, username, password, transaction information, and data stored on our Website.

Disclosing your personal information

We do not sell, trade, or rent Users’ personal information to others.

LOVE IT AGAIN may disclose Users’ personal information to the following parties and for the purposes for which it was collected as described above:

Vendors from whom you have purchased items

The information will only include that which is necessary and relevant to successfully complete your order. The Vendor is strictly prohibited from using your information for anything other than completing the sale.

Third party service providers

We may disclose generic aggregated demographic information not linked to any personal information regarding visitors and users with our business partners, trusted affiliates, and advertisers, without notification to the User of such disclosure. We may use third party service providers to help us operate our business and our Website or administer activities on our behalf, such as sending newsletters or surveys. We may disclose your information, including your name and email address, to these third parties only to the extent necessary for them to provide such services to us and such third party service providers are contractually obligated to maintain the confidentiality and security of that information. We may use personal information obtained when placing an order to provide service to that order. We only share this personal information with third-party payment providers, including PayFast, to the extent necessary to provide the service.

Corporate Transactions

In the event of a sale, amalgamation, re-organisation, transfer or financing of parts of some or all of LOVE IT AGAIN’s business (“Transaction”), your personal information may be disclosed to an acquiring organisation either as part of due diligence or on completion of the transaction. If your personal information is ever disclosed in this context, LOVE IT AGAIN will require the acquiring organisation to agree to protect your personal information in accordance with this Privacy Notice and to only use your personal information for purposes relating to the Transaction. You acknowledge and consent that such transfers may occur and are permitted by this Privacy Notice.

Law enforcement and government agencies

We may disclose User’s personal information as required by law, including to law enforcement and government agencies in response to a verified request related to suspected illegal activities or related to a criminal investigation. We will only disclose information that we find necessary and relevant (“Disclosed Information”). Disclosed Information may include a User’s name, mailing address, phone number, and email address. Disclosure may be made without notice to User.

Third Parties with intellectual property rights

We may disclose User’s personal information to third parties with intellectual property rights who have complied with LOVE IT AGAIN’s complaint procedure, as outlined in our Terms and Conditions. We will only disclose information found necessary and relevant in connection to an intellectual property infringement, fraud investigation, or other unlawful activity to which the third party has been subject. Disclosed personal information may include, but is not limited to, User’s name, mailing address, phone number, and email address. Disclosure may be made without notice to User.

For avoidance of doubt, please take note that disclosing personal information to third parties with intellectual property rights includes the disclosure of personal information of a User who has been identified as selling unauthorised goods or replica items, which is in violation of our Terms and Conditions.

Third parties in a legal proceeding

We may disclose User’s personal information to third parties involved in a legal proceeding if the third party provides LOVE IT AGAIN with a subpoena or other similar lawful process. Disclosure may be made without notice to User.

LOVE IT AGAIN Users

We may use user information obtained from account activity including total number of sales, last active timeframe, and message response time, in order to provide Vendor performance information to LOVE IT AGAIN users.

Disclosure related to LOVE IT AGAIN’s Terms and Conditions

If LOVE IT AGAIN believes in good faith that a User has breached the Terms and Conditions or any other LOVE IT AGAIN agreement, LOVE IT AGAIN may disclose such User’s personal information as found necessary and relevant to pursuing a claim or preventing further injury to LOVE IT AGAIN, its Users, and others. Disclosure may be made without notice to User.

THIRD PARTY WEBSITES AND ADVERTISING

 Third party websites

We do not control the content or links that appear on other websites and are not responsible for the practices employed by websites linked to or from our Website. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interacting on any other website, including websites which have a link to our Website, is subject to that website’s own terms and policies. LOVE IT AGAIN is not a party to those agreements; they are solely between you and the third party. We are not responsible for their practices, content, or privacy policies. We encourage you to carefully review the privacy policies of any third party services you access so that you know how they will use and share your information.

Advertising

Advertisements appearing on our Website may be delivered to Users by advertising partners, who may set cookies. These cookies allow the advertising server to recognise your computer each time they send you an online advertisement to compile non-personal information about you or others who use your computer. This information allows advertising networks to, among other things, deliver targeted advertisements that they believe will be of most interest to you. This Privacy Notice does not cover the use of cookies by any advertiser.

Google Adsense

Some of the advertisements may be served by Google. Google’s use of the DART cookie enables it to serve advertisements to Users based on their visit to our Website and other sites on the Internet. DART uses “non-personally identifiable information” and does NOT track personal information about you, such as your name, email address, physical address, etc. You may opt out of the use of the DART cookie by visiting the Google advertising and content network privacy policy at http://www.google.com/privacy_ads.html.

ADMINISTRATION AND HOW TO CONTACT US

 Storing Your Information

LOVE IT AGAIN will retain and store your personal information for as long as is necessary to provide you the Services and any other ancillary purposes. Following termination or deactivation of your account, LOVE IT AGAIN may retain information (including your profile information) for a commercially reasonable time for backup, archival, and/or audit purposes. If you have any questions about termination or deactivation of your account, please contact us directly using the contact details below.

Opt out

If you would like to opt-out of communications from LOVE IT AGAIN, please follow the unsubscribe instructions at the bottom of emails you receive from us or contact us directly using the contact details below.

Access, correction and complaints

If you wish to access, correct, or update the personal information we hold about you, please contact us directly using the contact details below. Where permitted by law, LOVE IT AGAIN may charge a reasonable amount for providing access to personal information, or refuse access to personal information.

If you have any questions or concerns about LOVE IT AGAIN’s collection, storage, use or disclosure of personal information, or if you believe that LOVE IT AGAIN has not complied with this Privacy Notice or applicable privacy law, please contact LOVE IT AGAIN using the contact details below. When contacting LOVE IT AGAIN, please provide as much detail as possible in relation to the question, issue or complaint. Your complaint will be taken seriously and will be assessed by an appropriate person with the aim of resolving any issue in a timely and efficient manner. We request that you cooperate with us during this process and provide any relevant information that may be required.

Access by Minors

Our Website is not directed to minors under the age of eighteen (18), and our Terms and Conditions prohibit minors from using our Website or Services. We do not knowingly collect any information from minors under eighteen (18).

Your acceptance of these terms

By using this Website, you signify your acceptance of this Privacy Notice and our Terms and Conditions. If you do not agree to this notice, please do not use our Website. Your continued use of the Website following the posting of changes to this notice will be deemed your acceptance of those changes.

Contact us

If you have any questions about this Privacy Notice, the practices of this Website, our third party service providers or your dealings with any of our Services, please email support@loveitagain.co.za