Thank you for using LOVE IT AGAIN, your conscious marketplace. We hope you are happy with your purchase. We created a NO RETURN POLICY, because as we are a non-profit organisation it would become difficult to manage each sale and their contribution to charity.

Our items are in great condition, but they are pre-loved, so therefore please expect some wear. We cannot take responsibility if the item doesn’t fit.

In certain individual cases, we might make an exception. Each request will be reviewed on a case by case basis. Please see below for more information on our return policy and EXEMPTIONS:

RETURNS

We make exemptions for returning items, if they are:

• Severely damaged – not shown on picture previously
• Totally different to what it was on display (proof necessary)
• Item is different to what buyer ordered (we packed the wrong item)
• Other exemptions approved by LOVE IT AGAIN

All returns must be postmarked within five (5) days of the ‘received’ date. All returned items must be in the original packaging, with detailed purchase Invoice attached from the Vendor. This includes:

• Date of Purchase
• Name of Vendor
• Name of item purchased
• Price of Item and method of payment

Please note that the BUYER pays for shipping cost to VENDOR’s address. This will be discussed upon approving the RETURN by LOVE IT AGAIN via email correspondence.

RETURN PROCESS

To return an item, please email customer service at support@loveitagain.co.za to obtain a Return Authorization (RA) number. After receiving a RA number, place the item securely in its original packaging and the return form provided. LOVE IT AGAIN will send you the address of the VENDOR then.

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. You can use one of our selected shipping companies for simplicity.

REFUNDS

After receiving your return and inspecting the condition of your item, please allow at least seven (7) days from the receipt of your item to process your return. We will notify you by email when your return has been processed to your account.